Privacy Policy

Effective Date: September 16, 2024

Last Updated: September 16, 2024

1. Introduction

Fashionbrandia Fitness ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our fitness facility located at 22 Cruickshank Crescent, Rosedale, Invercargill 9810, New Zealand.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Membership Information: Membership type, payment details, emergency contacts
• Health Information: Fitness goals, experience level, injury history (with your consent)
• Training Records: Workout history, progress tracking, training notes
• Website Activity: IP address, browser type, pages visited, time spent on site

2.2 How We Collect Information

• When you complete forms on our website or at our facility
• During membership registration and session bookings
• Through your interactions with our trainers and staff
• Via cookies and similar technologies on our website
• When you participate in surveys or provide feedback

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide fitness training services, manage memberships, and process bookings
• Communication: To respond to inquiries, send appointment reminders, and provide customer support
• Safety: To ensure your safety during training sessions and emergency situations
• Improvement: To enhance our services, develop new programs, and improve customer experience
• Marketing: To send newsletters, promotional offers, and fitness tips (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (payment processors, email services)
• Emergency Situations: With emergency services or healthcare providers when necessary for your safety
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: In the event of a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices
• Physical security measures at our facility

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Generally:

• Active Members: Information is retained during membership and for 2 years after termination
• Website Users: Non-member inquiries are retained for 1 year
• Financial Records: Retained for 7 years as required by New Zealand law
• Health Information: Retained for 10 years or as required by health regulations

7. Your Rights

Under New Zealand's Privacy Act 2020, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your information in a portable format
• Opt-out: Unsubscribe from marketing communications at any time
• Complaint: Lodge a complaint about our handling of your information

8. Cookies and Website Technology

Our website uses cookies and similar technologies to enhance your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are designed for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.

11. International Data Transfers

Your personal information is primarily stored and processed in New Zealand. If we transfer information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with New Zealand privacy laws.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying notices at our facility

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +64 27 332 3365
• Address: 22 Cruickshank Crescent, Rosedale, Invercargill 9810, New Zealand

14. Privacy Officer

Our Privacy Officer is responsible for ensuring compliance with this policy and handling privacy-related inquiries. You can reach our Privacy Officer using the contact information above.

15. Complaints Process

If you believe we have not handled your personal information in accordance with this policy or New Zealand privacy laws, you may:

1. Contact us directly to resolve the matter
2. File a complaint with the New Zealand Privacy Commissioner at privacy.org.nz

This Privacy Policy is governed by New Zealand law and complies with the Privacy Act 2020. By using our services, you acknowledge that you have read and understood this policy.